![]() ![]() Customers around the world have welcomed Alexa into their home, and to be truly useful in their daily lives, we must continue to create experiences that they both love and trust. There should be no trade-off between trustworthiness and performance. Alexa can tell you which movies should have won an Oscar, celebrate with you when you answer a quiz question correctly, or write an enthusiastic note for you to send to congratulate a friend on their recent graduation. As we’ve always said, the most boring dinner party is one where nobody has an opinion-and, with this new LLM, Alexa will have a point of view, making conversations more engaging. You don’t want a rote, robotic companion in your home, and I’d argue Alexa’s personality is one of the biggest reasons for Alexa’s broad adoption. Ask Alexa a question about a museum, and you’ll be able to ask a series of follow-ups about its hours, exhibits, and location without needing to restate any of the prior context, like the name or the day you plan to go.Ĭustomers have told us time and again that they love Alexa’s personality. People use pronouns, catchphrases, and build up context of the places, times, or scenes we talk about. Alexa also carries over relevant context throughout conversations, in the same way that humans do all the time. The next generation of Alexa will be able to deliver unique experiences based on the preferences you’ve shared, the services you’ve interacted with, and information about your environment. Just as a conversation with another person would be shaped by context-such as your previous conversations or the situational context-Alexa needs to do the same. For example, the LLM gives you the ability to program complex Routines entirely by voice-customers can just say, “Alexa, every weeknight at 9 p.m., make an announcement that it’s bed time for the kids, dim the lights upstairs, turn on the porch light, and switch on the fan in the bedroom." Alexa will then automatically program that series of actions to take place every night at 9 p.m.Īn LLM for the home has to be personalized to you, and your family. It also enhances Alexa’s ability to process nuance and ambiguity-much like a person would-and intelligently take action. This new Alexa LLM will be connected to hundreds of thousands of real-world devices and services via APIs. To be truly useful, Alexa has to be able to take action in the real world, which has been one of the unsolved challenges with LLMs-how to integrate APIs at scale and reliably invoke them to take the right actions. If you want to know more, you can follow-up. When you ask for the latest on a trending news story, you get a succinct response with only the most relevant information. We’ve also focused on reducing latency so conversations flow naturally, without pause, and responses are the right length for voice-not the equivalent of listening to paragraph after paragraph read aloud. To enable that with Alexa, we fused the input from the sensors in an Echo-the camera, voice input, its ability to detect presence-with AI models that can understand those non-verbal cues. In any conversation, we process tons of additional information, such as body language, knowledge of the person you’re talking with, and eye contact. We’ve studied a lot about conversation in the last few years, and we know that being conversational goes beyond words. We believe this will drive the future of Alexa, enabling us to enhance five foundational capabilities: ![]() It’s based on a new large language model (LLM) that’s been custom-built and specifically optimized for voice interactions, and the things we know our customers love-getting real-time information, efficient smart home control, and maximizing their home entertainment. This is an early look at a smarter and more conversational Alexa, powered by generative AI. ![]() Today, we’re excited to share an early preview of what the future looks like. A longstanding mission has been to make a conversation with Alexa as natural as talking to another human, and with the rapid development of generative AI, what we imagined is now well within reach. We’ve always thought of Alexa as an evolving service, and we’ve been continuously improving it since the day we introduced it in 2014. Having passed half a billion devices sold, and with tens of millions of interactions every hour, Alexa has become part of the family in millions of households. What started as a sketch on a whiteboard has evolved into an entirely new computing paradigm-one that has fundamentally changed how people across the world interact with technology in their homes. Ideas that seemed like science fiction not so long ago are now a reality-and there’s no better example of that than Alexa. Over the last few years, we’ve often talked about how we’re living in a golden age of artificial intelligence (AI). ![]()
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